Responsible Gambling

Our Commitment to Your Wellbeing

Gambling is one of Malaysia's most popular leisure activities — whether that is following the EPL, watching Liga Super Malaysia, or enjoying a live baccarat session. The vast majority of players engage responsibly and treat it as entertainment. But TopSport also recognises that for a small number of people, gambling can develop into something more harmful.

That is why we have built player protection into the foundation of our platform — not as a regulatory box-tick, but as a genuine commitment. From the moment you open an account, you have access to a full suite of responsible gambling tools: deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These tools are available to every player regardless of VIP tier or activity level, and they are free to use at any time.

Our responsible gambling team monitors activity patterns and will proactively reach out to players who show indicators of potential problem gambling. If we contact you with a concern, please take it seriously — our intent is always to help, never to judge. You are also welcome to contact us yourself via live chat, 24 hours a day, in English, Bahasa Melayu, or Mandarin.

21+

Strict Age Verification

The minimum age for all gambling activities on TopSport is 21 years. Every player must complete mandatory KYC identity and age verification before full account access is granted. No exceptions.

Malaysian MyKad Passport Govt-Issued ID

TopSport's Core Pledge

We never encourage chasing losses
We enforce 21+ age verification
We process self-exclusion within 24 hours
We provide free, no-judgment support
We monitor for problem gambling patterns

Player Protection Tools

All six tools below are built into your TopSport account and are available free of charge at any time. You do not need to explain your reason for using them — just contact support or access them via your account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your TopSport account. Once a limit is set, it takes effect immediately. Reductions apply at once; increases are subject to a 72-hour cooling-off period to prevent impulsive changes. Minimum deposit limit: MYR 30.

Loss Limits

Set a ceiling on how much you are willing to lose within a specified timeframe — daily, weekly, or monthly. Once your loss limit is reached, the system automatically prevents further wagering until the limit period resets. You can reduce your limit at any time; increases require 72 hours to take effect.

Session Time Reminders

Set a session duration limit — for example, 60 or 90 minutes — and receive an on-screen notification when your session approaches that threshold. Time can pass quickly during live betting or casino sessions; session reminders help you stay aware of how long you have been playing.

Cooling-Off Period

Take a temporary break from the platform — from 24 hours up to 6 weeks — without permanently closing your account. During a cooling-off period, you cannot log in, deposit, or place bets. This tool is ideal if you feel your gambling is becoming more frequent than you would like.

Self-Exclusion

Request a formal self-exclusion to be locked out of your TopSport account for a defined period (6 months, 1 year, 2 years, or 5 years) or permanently. Self-exclusion requests are actioned within 24 hours. Once active, they cannot be reversed until the exclusion period has expired. We will also remove you from our marketing lists immediately.

Reality Checks & Account History

Access a full history of your deposits, withdrawals, wagers, and session durations at any time from your account dashboard. Reality checks deliver periodic in-session pop-ups showing your total spending and time played since your last login — a transparent reminder of your real activity.

How to Set Your Limits

Setting responsible gambling limits on TopSport takes less than 2 minutes. We have designed the process to be as straightforward as possible — because the easier it is to set limits, the more likely players are to use them.

If you prefer to speak to a member of our team rather than navigating the settings yourself, our 24/7 live chat support team can assist you in English, Bahasa Melayu, or Mandarin.

Contact Support Directly

Live chat: Available 24/7 — average response under 5 minutes. Our team processes all self-exclusion and limit requests as a priority.

Email (plain text): [email protected]

1

Log In to Your TopSport Account

Visit topsport.cam and log in with your registered credentials. If you have forgotten your password, use the password reset function on the login screen.

2

Navigate to Account Settings

Click on your account avatar or username in the top-right corner of the screen. Select "My Account" from the dropdown menu, then choose the "Responsible Gambling" tab.

3

Select the Tool You Need

Choose from Deposit Limit, Loss Limit, Session Reminder, Cooling-Off Period, or Self-Exclusion. Each option includes a brief description to help you understand what it does before you apply it.

4

Set Your Parameters

Enter the limit amount (in MYR) or duration you wish to apply. For example, a daily deposit limit of MYR 200, or a self-exclusion period of 6 months. Confirm your selection.

5

Confirm — Limits Apply Immediately

All reductions and protective tools (cooling-off, self-exclusion) take effect immediately upon confirmation. You will receive an email confirmation to your registered address. Limit increases have a mandatory 72-hour delay.

Self-Exclusion: A Closer Look

Self-exclusion is the most powerful player protection tool we offer. When you self-exclude, you are formally asking TopSport to prevent you from accessing your account and placing any bets for a defined period. It is a binding request — not a soft preference — and TopSport is obligated under our licensing terms to enforce it strictly.

You can self-exclude for 6 months, 1 year, 2 years, 5 years, or permanently. There is no minimum spend threshold or activity level required — any TopSport player can request self-exclusion at any time, for any reason.

Once a self-exclusion is active, your account is locked within 24 hours of your request, your marketing email preferences are set to unsubscribed, and you will receive a confirmation email at your registered address. Any balance remaining in your account at the time of exclusion will be accessible to you for withdrawal after the exclusion period expires, subject to standard KYC verification.

What Happens When You Self-Exclude

Account Access

Login is blocked within 24 hours of your request

Locked

Marketing Communications

All promotional emails and notifications are suppressed

Removed

Deposits & Betting

No deposits or wagers can be processed

Blocked

Account Balance

Remaining funds held safely, withdrawable after exclusion ends

Protected

Reversal

Self-exclusion cannot be reversed until the full period elapses

Irreversible

Processing Time

Requests are prioritised and actioned within 24 hours

Within 24hrs

Tip: If you are considering self-exclusion but are unsure, our responsible gambling team can speak with you confidentially first. There is no obligation — we simply want to make sure you have the right tool for your situation.

Signs You May Need Support

Problem gambling rarely starts overnight. It tends to develop gradually, and many players do not recognise the early signs until the situation has already become difficult to manage. The questions below are adapted from widely used screening tools. They are for personal reflection only — not a clinical diagnosis.

If you answer "yes" to two or more of these questions, we encourage you to use one of our player protection tools or reach out to one of the support organisations listed on this page. Seeking help early is always the right move.

Have you ever bet more than you intended to?

Have you gambled to recover money you lost?

Has gambling caused arguments with family or friends?

Have you borrowed money or sold items to fund gambling?

Do you feel restless or irritable when trying to cut back?

Have you hidden your gambling activity from someone close to you?

Healthy Gambling Habits

The vast majority of TopSport players enjoy betting and gaming as a hobby without it becoming problematic. These principles reflect how responsible players approach the platform.

Gamble with money you can afford to lose — treat it as entertainment, not an investment.

Set a budget before you start and stick to it, regardless of whether you are winning or losing.

Take regular breaks — step away from the screen, especially during long sessions.

Never chase losses. A loss is a loss — it cannot be undone by betting more.

Do not gamble when you are stressed, tired, emotionally upset, or under the influence of alcohol.

Balance gambling with other hobbies, social activities, and personal responsibilities.

Use TopSport's deposit and loss limit tools proactively — do not wait until you feel you have a problem.

Treat all gambling outcomes as random — no strategy guarantees a win, and past results do not predict future ones.

Support Organisations

If gambling is causing you distress, please reach out to one of these organisations. They provide free, confidential, and non-judgmental support. Contact details below are listed as plain text — contact your preferred organisation directly.

Talian Kasih

Malaysia — Government Helpline

Malaysia's national social welfare hotline, operated by the Ministry of Women, Family and Community Development. Provides counselling and referral services for individuals and families in crisis.

15999 (call or SMS)

GamCare

International — Gambling Harm Support

A leading provider of information, advice, and support for people affected by problem gambling. GamCare offers a 24/7 helpline, live chat, counselling, and a national network of treatment providers.

gamcare.org.uk

Gamblers Anonymous

International — Peer Support Group

A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings available worldwide and online.

gamblersanonymous.org

Befrienders Kuala Lumpur

Malaysia — Emotional Support

Provides emotional support to those who are experiencing distress, despair, or suicidal feelings. Available 24 hours a day to listen without judgment to anyone in Kuala Lumpur, Petaling Jaya, and across Malaysia.

03-7627 2929

Remember: You are never alone. Reaching out for support is a sign of strength, not weakness. If you are in Malaysia and are unsure where to start, Talian Kasih (15999) can guide you to the right local resource. For online support available in English, GamCare provides 24/7 assistance.

Protecting Young People

TopSport enforces a strict minimum age of 21 years for all gambling activities. This is not merely a legal obligation — it reflects our genuine belief that young people must be protected from exposure to gambling before they have the maturity to manage its risks.

Every player is required to complete full KYC identity and age verification before their account gains full access. Until verification is complete, depositing and betting are restricted. Any account found to belong to an individual under the age of 21 will be immediately closed and all funds handled in accordance with our licensing obligations.

If you share a device with a younger family member, we strongly encourage you to use your device's parental control or screen time features to prevent access to gambling websites when you are not present. Keeping your TopSport login credentials private is also essential.

21+

Minimum Age

100%

ID Verification Required

Parental Controls

If a child in your household has accessed gambling content, please contact our support team immediately so we can assist with account closure and implement protective measures. We take every such report seriously.